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About Consumer Mortgage Bureau


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The Consumer Mortgage Bureau is an organization that provides consumers the necessary tools and education in order to make informed home-buying decisions. The Consumer Mortgage Bureau mission is to elevate consumer awareness through shared experiences and industry experts. The Consumer Mortgage Bureau was built to establish the Best Practices benchmark for the mortgage industry. The Consumer Mortgage Bureau is the “Good Housekeeping Seal of Approval” for the mortgage industry.

At ConsumerMortgageBureau.com, consumers can visit the 1st Time Home Buyers page to have all their mortgage questions answered. If they can not find the answer, they can email the question and our team of experts will answer. Consumers can search the repository of all Consumer Mortgage Bureau members to find the mortgage professional that meets their needs. Unlike some other programs out there, the ball is in the consumers’ court. For the first time, consumers can be assured that their mortgage professional is licensed, trained and will adhere to the Consumer Mortgage Bureau code of ethics. Consumers can rest assured that they will get world class customer service and the most suitable mortgage to fit their situation.

Mortgage brokers, loan officers and lenders who join the Consumer Mortgage Bureau immediately add credibility to their profession.
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Core Values
   1. Regulate - Central repository to promote accountability.
   2. Educate - Promote industry knowledge for members and financial literacy for consumers.
   3. Advocate - Mortgage industry activist.

Consumer Mortgage Bureau Code of Ethics

For a business to succeed, it must earn the respect and confidence of those it aspires to serve.
The most significant factor in earning this respect and confidence is to act and conduct business in an ethical manner. Unethical business practices foster ill-will between customer and community, not only toward a particular business firm, but toward business as a whole.

Every Consumer Mortgage Bureau has made a commitment to display leadership in ethical decision by following these fundamental practices:

Equality
We shall recognize the individual rights of all members of the community and display a fair sense of justice.

Truth
We shall make accurate claims to our customers, use only competent testimonials, and strive to be open about all aspects of the products or services we offer.

Honesty
We shall uphold the principle of fair play and be vigilant against conduct which has the intent, capability, or effect of being deceptive towards our customers.

Integrity
We shall not merely abide by the law in a technical way but will strive to serve all customers with honest values, avoiding all devices and schemes which prey on human ignorance or gullibility.

Cooperativeness
We shall support a healthy marketplace for all through cooperation with customers, other business, and every other person who would benefit from an ethical, free-market system.
Self Regulation
We will honor all commitments and guarantees, and seek to resolve any disputes in a fair and expeditious manner. We will investigate and fully inform the consumer of any health, environmental, safety or other hazards posed by the normal use of our products or service.




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